Shipping

Our Australian Shop offers a multitude of options from 9+ major shipping companies. This allows our customers to pick the best and most cost effective shipping option available for their needs. Our Order Shipping System was custom designed from the ground up to provide our customers with the very best shipping experience possible.

NOTIFICATIONS
When you place an order with Chief Products Australian Shop you’ll receive an email notification at each stage, (Order Confirmation, Shipping Confirmation, etc.). The notification emails you receive will include all of the relevant information for that stage, (Tax Invoice, Tracking Number, etc.).

SHIPPING RATES CALCULATOR
While on the shopping cart page you can use our Shipping Rates Calculator to calculate the exact shipping costs for your order before checkout. Our Shipping Rates Calculator is tied directly to our shipping providers and will provide rates for all delivery options available for your order. You will then be able to select your preferred shipping option during the checkout process.

TRACKING
When your order ships you will receive a Shipping Notification email from Chief Products. The Shipping Notification email will include tracking number(s) for your order as well as a link to our, (Order Tracking System). Our Order Tracking System provides an easy way to track the shipping progress of your order.

AUSTRALIAN FREIGHT
We offer a multitude of shipping options from 8+ major shipping companies for delivery in Australia. Freight costs are auto-calculated based on weight, dimensions and destination and not by Chief Products.

INTERNATIONAL FREIGHT
Chief Products offers Australia Post and DHL for international shipments. We currently ship to 98 countries. If your country is not listed in our shipping options please contact us via, (email). We can easily add additional countries or organise custom shipping. If you're located in North America we recommend ordering from our USA Web Shop.

Orders to some countries may incur Customs or Import Duty charges. As these charges are based on your country's regulations, Chief Products has no control over these charges, cannot advise what they will be, and is not liable for them. Please contact your country’s postal service for more information.

Our shipping system is designed to automatically offer the latest shipping services from Australia Post and DHL. Please visit their websites for full information regarding the international delivery options they provide. Here is a list of shipping services that were available when this page was created.

Australia Post - International Courier
Need it on the next flight? Send it with International Courier for delivery in 1 to 2 business days* to metro areas of major cities.

Australia Post - International Express
Want speed and tracking you can rely on? Trust International Express for delivery in 2 to 4 business days* to metro areas of major cities.

Australia Post - International Standard
For tracked delivery at the right price, send your parcel with International Standard, (6+ business days* to metro areas of major cities).

Australia Post - International Economy Air
When 'how much' matters more than 'how long', send your parcel with International Economy Air, (10+ business days* to metro areas of major cities). Tracking is not available. For packages under 2kg.

Australia Post - International Economy Sea
When 'how much' matters more than 'how long', send your parcel with International Economy Sea, (30+ business days* to metro areas of major cities). Tracking is not available. For packages over 2kg.

DHL - Express Worldwide
A door-to-door delivery by the end of the next possible business day.

* Estimated delivery time between metro areas of major cities. Excludes time in customs if applicable and may be subject to delay due to causes outside of Australia Post's control.

SHIPPING SERVICE SELECTION
On some occasions the shipping service selected by the customer during checkout will not be available at the time we book your shipment. On these occasions Chief Products reserves the right to select a comparable shipping service. If extra charges are required, Chief Products will contact the customer for authorisation before making the booking.

NOTES
Chief Products is not liable for parcels lost during shipment. For additional information regarding our shipping policies and procedures please contact us via, (email).

CURRENCY NOTICE

All orders are charged in AUD Dollars.
Prices in other currencies are estimates only.

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