COVID-19 UPDATE ---> Orders are being processed as normal. E-Mails sent to (info@ + shop@ + support@) may experience a short delay in reply times.
COVID-19 UPDATE ---> Orders are being processed as normal. E-Mails sent to (info@ + shop@ + support@) may experience a short delay in reply times.

WHAT WE’VE BEEN WORKING ON

January 04, 2020

“Well, you're in your little room and you're working on something good;
But if it's really good, you're gonna need a bigger room.”
- The White Stripes (Little Room)

Bill Mackin

WHAT WE’VE BEEN WORKING ON
// A PEEK BEHIND THE CURTAIN
// with BILL MACKIN, CHIEF & CO-FOUNDER

About 18 months ago, we realised we were growing faster than we could keep up with. For most businesses, this is good problem to have, but for us it was creating a lot of problems, (upset customers). We put together a plan. It involved securing investment so we could make some big changes.

12 months later we’d secured 2 rounds of investment, (CROWDFUNDING SUCCESS) & (QUEENSLAND GOVERNMENT). Armed with new funds and a collection of passionate minority shareholders, we started to implement our plan. Rather than doing everything the same (only with larger volumes) we went back to the drawing board - we kept what we liked and we upgraded the rest. We now have a global network of manufacturing suppliers, (GLOBAL SUPPLY CHAIN). In addition to greater capacities, lowered costs and advanced manufacturing techniques, these changes also ensure we are no longer 100% reliant on any one supplier. Best of all, we now have 5 guaranteed ship dates per year.

Stock Availability

STOCK AVAILABILITY
// NOW SHIPPING 5+ TIMES PER YEAR

If you’ve been following Chief Products for more than a few months, you’ve probably noticed we’re often out of stock, (or when we get new stock, we often sell out in a few weeks). It feels great to have such enthusiastic customers - and to be experiencing such amazing growth - but at the same time, it has been extremely frustrating to realise we’re not meeting the needs of so many customers.

I’m happy to announce, in addition to greater capacities we also now have 5 guaranteed ship dates per year. We may add additional dates for special product releases, but these 5 dates are set in stone. It’s something we realised we had to do to properly coordinate all of our new suppliers. It provides everyone, (all of our suppliers, manufacturers, distributors, retailers and customers) with set dates they can count on.

There were some delays as we transitioned everyone to the new system, but we believe the long-term rewards are going to be well worth it. One of the immediate benefits, is our new STOCK AVAILABILITY web page. If you’re wondering when stock is arriving, just hit the links below!

—> AUSTRALIA
www.chiefproducts.com.au/pages/stock-availability

—> NORTH AMERICA
usa.chiefproducts.com.au/pages/stock-availability

Customer Reviews

SAME GREAT GEAR + NEW LOWER PRICING
// SINCE 2013, 95% OF OUR CUSTOMER REVIEWS HAVE BEEN 5 out of 5 STARS

To ensure we are delivering the same great quality, we worked closely with each new manufacturing supplier as they built prototypes for each of our products. It provided us with a great opportunity to update our QC processes, make improvements for volume production, as well as various other improvements that lowered costs and improved our overall manufacturing performance.

Increased volumes, dedicated ship dates and increased efficiencies has enabled us to lower our pricing.

—> NORTH AMERICA
usa.chiefproducts.com.au/collections/sale

In North America, we’ve provided new lower pricing for almost every product in our line-up.

—> AUSTRALIA
www.chiefproducts.com.au/collections/sale

In Australia, we’ve provided lower pricing for a handful of products. Most importantly these changes have allowed us to avoid large price increases due to increased materials costs, global trade wars and currency exchange rates that have been working against the Australian dollar.

New Packaging

NEW PACKAGING
// SMALLER + STRONGER + BETTER LOOKING

We re-designed our packaging! Each product now fits better on a pallet (for more efficient shipping to our warehouses), they fit better on our warehouse shelves (for lower storage costs), they’re more durable when delivered to the customer (to ensure the product arrives undamaged) and they should look better when they arrive (with newly designed artwork).

PRE-ORDER
// NOW OPEN + SHIPPING SOON

We're dropping new gear onto our warehouses all around the world. If you're dying to get your hands on some Chief Products gear for your machine, we encourage you to check out our latest.

WK2 ROOF RACK
// PINNACLE OF PERFORMANCE

Chief Products WK2 Roof Rack provides the pinnacle of performance for roof rack systems on the WK2 (Jeep Grand Cherokee, 2011-2020). It delivers industry leading load ratings (150kg dynamic & 600kg static) in a light weight, low profile design with unparalleled fit-and-finish. Best of all, the modular design delivers unprecedented configurability, allowing you to mix-and-match components to create the exact roof rack system you want.

—> PRE-ORDER OPENING NEXT WEEK
www.chiefproducts.com.au/products/wk2-roof-rack

COMING SOON
// JANUARY 2020

—>  STOCK STARTS ARRIVING
—>  HELLHAWK - RELAUNCH
—>  LAUNCHING IN MIDDLE EAST
—>  WK2 FENDER FLARES (1ST PROTOTYPE ARRIVES)
—>  WK2 OFF-ROAD FRONT BUMPER (1ST PROTOTYPE ARRIVES)
—>  5 NEW WK2 PRODUCTS DECLASSIFIED
—>  JL WRANGLER PRODUCT LINE ANNOUNCED
—>  T-SHIRTS GO TO PRINT
—>  POSTERS GO TO PRINT

Chasing The Horizon

FIN
// CHASING THE HORIZON

We’re still chasing the horizon, but looking back after six years, there’s no doubt we’re a long way from where we started in our garage.

Thanks for rolling with us. It’s been an unbelievably incredible adventure so far. I hope you’ll join us, as we up shift and accelerate into… what is sure to be something exciting.


11 Comments

CHIEF PRODUCTS
CHIEF PRODUCTS

April 12, 2020

Hi Joseph,

Thank you for the compliments about our products! Our apologies about the delayed reply to your enquiries. With the COVID-19 craziness at the moment things have been running a bit slower than usual. We also had an issue for several days at the end of January and early February (when we upgraded our support software) where customer emails weren’t getting through to our support/sales teams.

Thanks for the design feedback on the WK2 Roof Rack (Mounting Rails). Sorry we didn’t hit the mark for you with the design. It’s part of Chief Products DNA to try and make great looking products, but it’s definitely true you can’t make everyone happy. So far the feedback we’ve received regarding the design has been overwhelmingly positive. In fact, you’re the only person to provide negative feedback about the design. We love hearing customer feedback on our products. The good and especially the bad. I believe there are a lot of lessons to learn from negative feedback. In this case, considering the feedback on the design has been overwhelmingly positive, the chance of a redesign is pretty low.

Joseph Metzger
Joseph Metzger

April 12, 2020

Hey guys, great stuff you’re putting out. Interesting that all the good offroad goodies for the Jeep WK2 are coming out of Australia! One comment… give some thought to a redesign of the roof rack rails. The rack itself is amazing but those rails are a bit on the ugly side.

Joseph Metzger
Joseph Metzger

April 12, 2020

Posted a customer request on the web page and sent two emails on separate issues. You have good products but your customer service needs improvement.

Chief Products
Chief Products

January 07, 2020

Thanks for all the well wishes and feedback! Our website doesn’t allow us to reply to individual comments, so if you had a question in your comment, we emailed you with the answer.

William Maybury
William Maybury

January 07, 2020

Will there be sufficient stock of the WK2 Nudge Bars (Black) on the next delivery. Ordered one through Rockingham Jeep way back in June and have not seen much movement on this.

Hope your new systems work out for you and decrease waiting times

Thanks

Chet
Chet

January 07, 2020

When are you going to get the wk2 fender flares out
Thanks for any info that you can provide.

Denis
Denis

January 07, 2020

I think it’s great news however its similar to what we’ve heard all year last year. I’ve been waiting almost 2 years for stock or ability to even order. Fingers crossed product will actually be available and this isn’t just more talk. Cheers!

Vincent White
Vincent White

January 07, 2020

I am a huge fan.

Len Stubenfoll
Len Stubenfoll

January 07, 2020

Congratulations Mates

Andrew Morom
Andrew Morom

January 07, 2020

What has happened to all the under body plates? I went looking and can’t find them. I want to price them vs the Jeeps own pack as I want to update my Jeep and want all that stuff fitted before delivery.
I have Chief stuff fitted and it has worked very well, taken a bit of a hammering but that was why I put it on.

Jim Robinson
Jim Robinson

January 07, 2020

Happy New Year! Sounds really exciting – I was only just thinking at the weekend “I wonder how things are going with Chief Products” – I’m not wearing my tee shirt yet but could be soon.

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